Support
No account, no ticket system. Send an email and you will get a reply.
Get in touch
Email is the fastest way to reach us. Include your iOS version, your device, and what you expected to happen.
Expect a reply within a few days.
Before you write
The in-app guide covers most of what people ask. Open Alike, go to Settings, then How to Use.
Reporting a bug
Please describe what you did, what you expected, and what happened instead. Do not send photos from your library — we do not need them and would rather not receive them.
Useful details to include:
- Your iPhone model and iOS version
- The Alike version, shown at the bottom of Settings
- What you did, what you expected, and what happened instead
- Whether the photo library permission is set to Full Access or Limited Access
Privacy questions
Alike has no server and collects nothing, so there is no account data to export or delete. The Privacy Policy explains this in full, and Delete Alike Data in Settings erases everything stored on your device.
Subscriptions and refunds
Alike Pro is sold by Apple. Subscriptions, cancellations, and refunds are handled entirely through your Apple Account, and we cannot cancel or refund on your behalf.
- To manage or cancel: iOS Settings → your name → Subscriptions
- To request a refund: Apple’s refund process
- To restore a purchase on a new device: Alike Settings → Restore Purchases